IVFVault Support

Contact

Email info@bdsalesinc.ca and you will hear back from the developer directly, usually within a day.

Common questions

Is tracking really free?

Yes, forever: unlimited cycles, dose and appointment logging, reminders (including the trigger-shot alarm), App Lock, the due-date estimator, and CSV export. Pro adds the analytical and organizational layer (medication inventory forecasting, cross-cycle comparison, PDF clinic summaries, expense tracking, and Home Screen widgets).

What happens to a cycle if it does not work out?

Nothing is deleted or hidden. Marking a cycle "Not Continuing" only silences its reminders and banners; every dose, appointment, and result you logged stays exactly where it was, for as long as you want it there.

How do I cancel or restore a subscription?

Subscriptions are managed by Apple: iOS Settings > your name > Subscriptions. In the app, the paywall's "Restore Purchases" re-activates Pro on a new device.

Where is my data stored?

On your device and in your own personal, private iCloud. There is no IVFVault server, no account, and no third-party SDK of any kind. See the privacy policy.

Is the due-date estimate a medical prediction?

No. It is an educational estimate computed from a standard obstetric dating convention applied to a date you entered (retrieval or transfer). Always follow your clinic's instructions and dating.

Can I rely on the trigger-shot alarm or dose reminders for exact timing?

No. Reminders use iOS notifications, which can be delayed or silenced by Focus modes, Low Power Mode, notification settings, or force-quitting the app. Keep your own independent routine for your trigger shot and any other time-critical step. See the Terms of Use.

How do I get my data out of IVFVault?

More > Export > Export CSV gives you every dose, appointment, result, outcome, and expense as CSV files, any time, free.