IVFVault Support

Contact

Email info@bdsalesinc.ca and you will hear back from the developer directly, usually within a day.

Common questions

Is tracking really free?

Yes, forever: unlimited cycles, dose and appointment logging, reminders (including the trigger-shot alarm), App Lock, the due-date estimator, and CSV export. Pro adds the analytical and organizational layer (medication inventory forecasting, cross-cycle comparison, PDF clinic summaries, expense tracking, and Home Screen widgets).

What happens to a cycle if it does not work out?

Nothing is deleted or hidden. Marking a cycle "Not Continuing" only silences its reminders and banners; every dose, appointment, and result you logged stays exactly where it was, for as long as you want it there.

How do I cancel or restore a subscription?

On iPhone, subscriptions are managed by Apple: iOS Settings > your name > Subscriptions. On Android, they are managed by Google Play: the Play Store app > Payments & subscriptions. In the app, the paywall's "Restore Purchases" re-activates Pro on a new device.

Where is my data stored?

On your device, and on iPhone in your own personal, private iCloud, or on Android in your own Google account's backup if Android backup is turned on. There is no IVFVault server, no account, and no analytics or advertising SDK. On Android, Google Play's billing library (needed for purchases) sends Google technical diagnostics about purchase connections, never anything you record. See the privacy policy.

Is the due-date estimate a medical prediction?

No. It is an educational estimate computed from a standard obstetric dating convention applied to a date you entered (retrieval or transfer). Always follow your clinic's instructions and dating.

Can I rely on the trigger-shot alarm or dose reminders for exact timing?

No. Reminders use iOS or Android notifications, which can be delayed or silenced by Focus modes or Do Not Disturb, Low Power Mode or battery-saver settings, notification settings, force-quitting the app, or a manufacturer's battery-optimization settings. Keep your own independent routine for your trigger shot and any other time-critical step. See the Terms of Use.

How do I get my data out of IVFVault?

More > Export > Export CSV gives you every dose, appointment, result, outcome, and expense as CSV files, any time, free.